Success stories

Explore how Claire Brookes-Daniels delivers exceptional results. Each case study demonstrates our commitment to strategic planning and successful project execution. Industries worked in or with are as follows:

  • Public sector (Local and Central Government)
  • MSP Consulting AI, Automation and Electronic Content Management (ECM)
  • Publishing
  • Higher Education
  • Retail  - SMEG
  • Finance / Wealth Management / Insurance / Legal

Case management transformation

Project Title: Digital Transformation: Enterprise Case Management System (M-Files)

Organisation: Parole Board for Scotland

Scope: 1 Strategic Portfolio | 3 Core Workstreams | Budget: £2.5M | Team: 15+ Cross-Functional Delivery Professionals

Strategic Context

To align with the Digital Strategy for Justice in Scotland, the Parole Board for Scotland executed a comprehensive digital transformation to replace legacy, paper-heavy case processing with a modern, metadata-driven Enterprise Case Management System powered by M-Files.

Leadership & Delivery

Operating under robust MSP and PRINCE2 Agile stage-gate governance, strategic leadership directed the end-to-end execution across three integrated workstreams (Technical Integration, Organizational Change Management, and Supplier & Compliance Oversight). The cross-functional team of 15+ comprised internal technical specialists, external software vendors, change managers, and senior justice sector stakeholders.

Core Value Delivered

  • Operational Velocity: Cut parole review cycle times by 30% (from 90 to 63 days).

  • Financial Efficiency: Slashed annual operational logistics costs by 87% (£105k saved annually).

  • Judicial Reliability: Virtually eliminated document-related hearing deferrals, dropping delays by 98% (from 14% to under 2%).

  • Regulatory Rigor: Reached 100% Audit & GDPR Compliance, leveraging automated metadata tagging and dynamic auto-redaction to slash Data Subject Access Request (SAR) prep times from 18 days to 3 days.

PMO Set up & Framework

Role Title: Director of Projects and Resourcing

Organisation: Virtuoso Partners (Managed Service Provider)

Scope: 40+ Major Programmes | 15 Project Professionals (4 Direct Reports across PM & BA disciplines)

Strategic Leadership & Delivery

As Director of Projects and Resourcing, directed the overarching governance, resourcing strategy, and delivery framework across a portfolio of 40+ high-complexity AI, automation, and digital transformation programmes. Functioned as the primary bridge between board-level executives, cross-functional technical teams, commercial client leadership, and public sector stakeholders to drive predictable, high-speed execution.

Governance, Risk & Operational Efficiency

Engineered and embedded standardized hybrid delivery methodologies and transparent financial tracking controls across the entire MSP portfolio. Transformed portfolio visibility by establishing real-time risk, budget, and progress dashboards for executive decision-makers, significantly mitigating project friction, overspend, and delivery delays.

Core Value & Business Outcomes

  • Accelerated Speed-to-Market: Standardised hybrid delivery frameworks across 40+ programmes, cutting time to market by 25%.

  • Risk Mitigation: Enhanced financial tracking and proactive risk management controls, reducing budget overspends by 40%.

  • Resource Productivity: Designed a shared-resource allocation framework across 15 project professionals, increasing overall team productivity by 22%.

  • Client & Board Alignment: Linked operational goals directly to board priorities, driving a 15% increase in customer satisfaction (CSAT) across public and commercial accounts.

  • Compliance & Vendor Quality: Supported institutional readiness for ISO 9001 and Cyber Essentials certifications while optimising key partner supplier contracts.

'One Hounslow '  - Transformation Programme

Programme Title: 'One Hounslow' Modernisation & Transformation Programme

Organisation: London Borough of Hounslow (Local Government)

Scope: Enterprise-Wide Transformation | 5 Cross-Departmental Workstreams | Team: 40+ Delivery Matrix (Head of PMO, 5 Senior PMs, Change Leads, PMO Specialists)

Strategic Leadership & Governance

As the Delivery Lead for the award-winning 'One Hounslow' modernisation programme, established the overarching delivery strategy, stage-gate assurance, and portfolio review frameworks for senior council officers and elected Cabinet members. Functioned as the central point of accountability, translating political and executive priorities into predictable municipal execution across five major workstreams.

Portfolio Optimisation & Change Management

Engineered an enterprise-wide project audit to rationalize the council's portfolio, ruthlessly prioritising initiatives aligned with corporate objectives while terminating legacy projects. Directed a matrix delivery organization of 40+ project professionals, balancing limited municipal capacity to implement a unified operating model while safeguarding statutory front-line public services.

Core Value & Business Outcomes

  • Award-Winning Transformation: Successfully executed the 'One Hounslow' transition, earning prestigious industry recognition for municipal innovation and operating model design.

  • Capital & Operational Efficiency: Reallocated £2.4M in freed-up capital and operational funding through portfolio rationalization, directly reinvesting it into front-line digital services.

  • Portfolio Rationalization: Conducted a comprehensive enterprise audit that terminated 12% of underperforming or non-aligned initiatives, redirecting critical capacity to core priorities.

  • Democratic Governance & Trust: Strengthened transparency and political accountability through structured project review boards, stage-gate assurance, and direct engagement with elected Cabinet members.

  • Service Continuity: Modernised internal council processes and streamlined capacity with zero compromise or reduction to statutory front-line public services.

Connecting communities web portal

Role Title: Programme Manager & Digital Delivery Lead

Organisation: Connected Kingston (Royal Borough of Kingston upon Thames)

Scope: Borough-Wide Digital Platform | Multi-Agency Community & Healthcare Stakeholder Ecosystem

Strategic Leadership & Delivery

Directed the end-to-end strategy, co-design, and borough-wide rollout of Connected Kingston—a user-centric digital portal engineered to connect thousands of residents with local community services, health resources, and non-clinical support networks. Functioned as the primary strategic liaison between local government leadership, NHS health practitioners, community leaders, and technical delivery teams to establish a central digital hub, seamlessly integrating social prescribing pathways into primary care and community workflows within a strict 9-month delivery timeline.

Governance, Risk & Operational Efficiency

Engineered robust user-centered co-design governance and agile delivery frameworks, actively integrating feedback from end-users, community leaders, and healthcare staff to eliminate adoption friction and mitigate platform usability risks. Embedded transparent analytics and data tracking controls across the portal, establishing clear operational visibility into resident engagement, resource downloads, and social prescribing referral pipelines to drive sustained, long-term impact.

Core Value & Business Outcomes

  • Accelerated Speed-to-Market: Led cross-functional teams through complete design and development to launch the web portal within 9 months.

  • Rapid Resident Engagement: Drove a 40% increase in overall community engagement metrics within the first six months of launch.

  • Sustained User Adoption: Successfully attracted 5,000+ active users and achieved a 25% increase in critical community resource downloads within the first year.

  • Social Prescribing Integration: Digitised and streamlined local social prescribing pathways, providing health professionals and residents with direct, frictionless access to preventative care and community support.

  • Accessibility & Satisfaction: Significantly modernized public communication channels, earning widespread positive stakeholder feedback for improved accessibility, navigation, and multi-agency alignment.